Shipping Information

Click Here to track your order is a subsidiary of Happy Feet Plus, and all orders are fulfilled and shipped by Happy Feet Plus.

We currently ship Kenkoh Massage Sandals to the United States and Canada.

All items ship from Florida. Any shipments made to Florida addresses must pay 7% Sales Tax.

All footwear orders shipping within the continental United States, Alaska and Hawaii receive FREE U.S. Postal Service Priority Mail shipping or comparable service with UPS.
Purchases consisting of a single pair of orthotics will receive free First Class Mail shipping when eligible.

For those customers who can’t receive packages from the Postal Service or who wish to use a different shipping method, we will use UPS shipping services. Please call us at 1-800-336-6657 or put a note in the notes section of your order if you do not wish to use U.S. Postal Service shipping.

Canadian Customers: We offer U.S. Postal Service Priority Mail shipping to Canada at a discounted rate. Most items arrive in Canada within 2 weeks. To get your total landed shipping cost (NOT including duties and taxes), simply add your desired item(s) to the cart, and go into your cart page. On the right side of the page, click “Change” next to the shipping method and select “USPS Canada” on the menu. At this time, Canadian Customers will need to pay the shipping related charges (including any relevant duties) for returns and exchanges.

For returns and exchanges on all orders shipped within the United States, Happy Feet Plus will provide a pre-paid U.S. Postal Service return shipping label. Please call our customer care team at 1-800-336-6657 (M-F 9-5 EST) to obtain a pre-paid return label. For returns for a refund, Happy Feet Plus will deduct $9.99 from your refund for use of the return shipping label. For exchanges, use of the return label is free.

Any order larger than $300 will be shipped “Signature Required.” Please contact us if this presents a problem.

(Note: UPS operates Mon-Fri; USPS operates Mon-Sat; neither operates on major holidays.)

Continental U.S.A., Alaska & Hawaii
  Number of Items
Shipping   1   2   3   4   5
Ground (Non-footwear) FREE FREE FREE FREE FREE
2-DAY $25.00 $30.00 $35.00 $40.00 $45.00
NEXT DAY $40.00 $45.00 $50.00 $55.00 $60.00

All orders have a 1 to 2 day in-house processing time. Expedited shipping orders are completed as priority items.

The number of days quoted in each shipping option refers to package transit time in business days and does not include in-house processing time.

Happy Feet Plus maintains a large inventory in our warehouse, but occasionally we have to obtain footwear from one of our 12 retail locations or a manufacturer. Footwear ordered from the manufacturer requires an additional 3-7 business days.

Business days are Monday - Friday, excluding Holidays.

HFP Reserves All Rights.

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